Each and every organization would want their sales representatives to be successful that is close more number of sales. Yet ask sales person and they would then tell you that their organization often makes it difficult enough for them to meet up with their quotas, requiring them to do a lot of administrative work entering the data in to the CRM Tool or not providing them with the required mobile tools.
So what can an organization or a BPO industry generally do to support and free up their sales, so that they could close more number of deals at a great ease. Here are the 7 Major ideas and strategies that would help you become an efficient sales representative in a BPO Industry.
#1. Being an expert in your products and services:
While being a sales representative of a BPO Industry you should know, live, and breathe one of the best practices. And if it means messaging your CEO a few questions on the products and services you have been offering at 10 pm, then go ahead and do it as this would help you deal and learn more about your products and services so that you could help other individuals in a much more better manner.
#2. Being Proactive:
Sales representatives need to be people oriented, and must grow with the ability to foster up a personal approach in every call made. One must be able to grow up with the ability to foster a personal approach in every call that is made. Every call should be made in such a manner that the customer should take him or her as a problem solving sharing their interest and disinterest on a particular product that they are going to buy.
Knowing your customers in a better manner:
Knowing your customers from the beginning would help you build a stronger and better relationship. The representatives would here need to follow up on regular basis and once the deal has closed one has to provide quality customer service to the customers who have been actively assisting them with the after sales support.
#3. Listening to what the customers have been saying:
Listening is one of the greatest ally and you could here uncover the keys to the castle asking some smart directed questions. The best advice for you here is to ask your representatives what is been planned, direct questions and then stop. Allow your prospects to talk the rest of your time just ask questions in order to make them realize that their product as a much better value.
#5. Collecting the right information:
Depending on your clients and customers it’s always good when you call during certain time of the day. Finding those specific time would help you with your sales process. So try and consider adding a field to your web form with a question of what is the optimal time that they could contact you. If you want your leads to get in touch with you then he or she will tell you know when and how.
#6. Getting direct dial numbers:
Enough said do make sure that you do not deal with the gate keepers of a specific organization. Try and get the right source and you would here be able to qualify your lead at a great ease.
So is there anything else you should believe that has to be on the list. Then do leave your thoughts below and we would be happy to add them to the list above.
Abhishek Jain has over 10 years of experience within the BPO Industry and Finance and Accounting Services in India Business Process Outsourcing (BPO) Services India delivers and manages various offshore/onsite projects in various technologies and domains.